Equipping your small business office with the virtual PBX phone system incorporated with state-of-the-art VoIP technology and user-friendly features makes it possible to maintain uninterrupted communication with your customers and business associates. This helps your business generate a convincing business image and achieve its unique business goals.
The virtual PBX phone system with state-of-the-art VoIP technology enables outbound calls to long distances and overseas sites to be made at reduced call rates. Using virtual phone numbers, business branches can be opened at any place without setting up any physical infrastructure. Depending on your business needs, several extensions can be maintained from an existing connection. This telephone system considerably minimizes your telecommunication and business expenses.
To resolve the communication requirements of small businesses, the virtual PBX VoIP phone system is integrated with advanced communication features that are found in expensive phone services. These include auto attendant, find me follow me call forwarding, call conferencing, voicemail, voice to email, fax to email, automatic call distribution and much more. The auto attendant functioning as live receptionist answers incoming calls with appropriate salutation messages and presents callers with menu options including dial by name, dial by extension and more. Based on the preference of the caller, calls are transferred to specific extensions. The system manages numerous calls coming in at the same time with remarkable proficiency and performs call transfer without transmitting the conventional line busy signals.
Using the find me follow me call forwarding option, business calls can be answered on cell phones or personal landline numbers assigned as extensions, making it possible for your employees to work from convenient sites and significantly enhancing their productivity. Calls that remain unanswered in these extensions are forwarded to the voicemail box, enabling callers to leave voice messages. Thus the system eliminates the possibility of missed calls.
The virtual PBX with state-of-the-art VoIP can be set up without purchasing any pricey PBX hardware. The service providers maintain all the necessary equipment and PBX services are offered using broadband Internet or telephone connections at economical monthly charges.
Voice over Internet Protocol, or VoIP, is a term used to describe the transmission of telephone calls using a data network, rather than over traditional phone lines. It is a simple concept, but one that is having a very significant impact on the world of business communications.
VoIP is itself enabled by a much broader technological evolution, namely the convergence of multiple forms of communication, including voice, video and data, into a single network. This transformation is creating a revolution in the way communications works, and it has the potential to offer major benefits to your business. VoIP can help your company grow by broadening your communications capabilities, it can save you money on your telecommunications costs, and it can enable more productivity, mobility and flexibility in your workforce.
Many small businesses around the world are already benefiting from the advantages of VoIP systems, many of which are well suited to these kinds of organizations. Here are some examples of why VoIP is making a major impact on business communications for small businesses:
o VoIP provides the ability to use an integrated voice and data network at a lower cost than the separate parts.
o VoIP offers the small business communications capabilities on a par with the largest of companies.
o VoIP can open the door to new services and applications for the small business that can drive additional revenue and help cope with expansions in customer demand.
o VoIP can lead to increased employee productivity by giving employees a more flexible means of communicating and allowing more mobility, while increasing the flow of information.
There are different ways for small businesses to take advantage of the benefits of VoIP. An upgrade to an existing phone system, when available, can allow VoIP communications between different locations, without any major disruption to the infrastructure in each office. Alternatively, a new VoIP system can be purchased to replace an old phone switch and open up new capabilities. Yet another option is to pay monthly for a Service Provider to provide a hosted VoIP system, without buying any capital equipment at all.
Small businesses are often good candidates for VoIP systems, and have represented a majority of the early adopters of technology. While large companies have complex networks, with a multitude of different phone systems that can be difficult to integrate into a single converged network, small companies’ networks are more straightforward, allowing an easier transition to VoIP.
However, some small businesses have found that there are complexities or difficulties that get in the way of them maximizing the impact of the new technology. Lack of good advice, a misconceived plan or a deployment by inexperienced personnel can all led to problems.
The keys to a successful transition to a VoIP based network start with a clear understanding of the business case behind it and an implementation plan that best fits the company’s overall objectives.
There are certain circumstances, however, where VoIP is likely to have a more significant impact than others. If your company is in one or more of the following situations you will tend to get a faster payback:
o expanding and need or likely to need larger offices.
o have a significant percentage of employees that travel on business or work full-time or part-time from home, using laptops.
o making acquisitions and need to integrate with other business.
o have international offices.
o have a growing volume of incoming calls.
o have not replaced or upgraded their phone infrastructure in the last 5 years.
o have a good penetration of Ethernet cabling and have communications equipment that is less than 3 years old.
o operate in an industry with dynamic competition where strong customer service levels are essential.
Overall, VoIP based phone systems offer great potential for small companies and can help to keep costs under control while growing a successful business.