New technologies such as IP Telephony don't just replace previous ones but allow much greater functionality, increased productivity, enhanced customer service and lower costs than prior technologies. Here are just a few ideas for you to ponder.
Your IP Telephone System provides the following advantages:
on your private network, or even over the public Internet, is relatively easy and much less costly than traditional means. All your offices can be "tied together" to act as one large office no matter where in the world they are located. This also provides the advantage of eliminating long distance charges between your locations.
. With IP Telephony you can connect all your offices together on your own private network. Or you can use the "quasi-private" network of a carrier.
. Your home based worker can be easily connected to your office phone system with a high speed connection such as DSL or cable Internet. Your worker takes a phone from your office and connects it to that Internet connection. Or your worker uses a "soft phone" which is software on their computer at home that functions like a telephone.
. Imagine you're traveling and staying at a hotel with a high speed Internet connection. You have a "soft phone" on your laptop computer. You can use a headset on your laptop or a handset that plugs into a USB port on your computer. The handset acts just like the handset on your phone at the office. You can now receive and make calls through your soft phone just like you're at your office. Callers will ring through to your soft phone.
instead of paying the telephone equipment vendor to do them.
There are many more benefits to IP Telephony. This brief overview should be enough to peak your interest to continue your investigation. You don't need to make a total swap out of your current phone system. It is possible to gradually introduce an IP Telephone System into your organization and interface it to legacy systems.
Don't just improve the way you currently do business! Explore the strategic business applications and implications of IP Telephony. New technologies such as IP Telephony don't just replace previous ones but allow much greater functionality, increased productivity, enhanced customer service and lower costs than prior technologies.
Expand the possibilities of conducting your business in ways you never thought possible. All major phone system manufacturers are investing their research and development dollars into development of their IP Phone Systems. Thousands of companies have already converted to it. There must be a reason or two or twenty.
I’ve used VoIP technology for the past few years for my home
line, and recently made the switch to using VoIP for my business,
as well. For those who may not know, the acronym VoIP stands for
“voice-over-ip”, and, essentially, means that our phone calls can
now travel over data lines, much the same way our email does.
If you follow telecommunications at all, you may remember the
early days of this kind internet telephony: users needed a
computer, an internet connection, and a headset with microphone
in order to make and receive calls. The amount of equipment
required was rather cumbersome, and one could only make calls
while sitting at the computer. Now, though, the communications
landscape has changed, as VoIP can be utilized in much the same
way as a traditional land-line– you can use a wireless phone and
take VoIP around the house, or you can get a so-called “soft
phone”, which enables you to take your calling around the world.
VoIP plans are less expensive than traditional calling plans, and
come standard with desirable features such as call-waiting,
call-forwarding, 3-way calling, and voicemail. In fact, you can
even have your voicemail delivered as an audio file to your email
account, saving you the time and hassle of calling in to retrieve
Aside from the cost savings, calling features, and convenience,
(reasons 1, 2, and 3) VoIP is great for business in seven other
ways. First, you can choose your area code. So, for example, if
you have clients in Los Angeles, but you work from New York, you
can obtain a Los Angeles area code so you seem to be right next
door. This can be a good way to create a business presence in
multiple cities very cost effectively. Next, you can order
toll-free lines for less than traditional carriers. Having a toll
free line makes your business seem bigger. Also, you can take
your calling plan on the road when you travel, and can use your
‘softphone’ to make calls to/from hotels. No more paying
exorbitant fees for local calls, which saves you money (reason 6)
The higher end VoIP plans allow you to place an unlimited number
of calls for one set fee. This can help you budget your business
expenses more effectively. You can forward calls to any number
when you’re out of the office, meaning more flexibility. VoIP
also allows you to call internationally for very low rates, so
you can expand your business reach and influence across the
globe. (reason 9). Setting up a VoIP phone system is easy, and
can often be done in less than five minutes, provided you have high
speed internet and an IP-usable phone (reason 10).
So, for all these reasons, VoIP is great for business. It’s
affordable, convenient, and simple to use. As the world of
business gets more complex, it’s nice to know your
telecommunication systems doen’t have to follow suit.